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Frequently Asked Questions


  • How do I become a therapy client?

    Call our clinic to talk to one of our senior clinicians. When you call, leave a message containing your name, number, and times of day as well as days of the week you can be reached. Due to the pandemic, our senior clinicians are working remotely so their calls may come from a blocked or unknown number. A senior clinician will conduct a brief phone screening interview to determine if our clinic’s resources can meet your needs and to answer any questions you may have.

  • What are the costs?

    Therapy Services

    Therapy services are available to the community on a sliding fee scale ranging from $18 to $60 per session depending on household income and number of people in the family.
    Emory undergraduate students qualify for our minimum fee of $18.
    Psychological Evaluations
    Psychological evaluations are $850.
  • Do you accept insurance?

    We do not accept insurance. If you want to use your health insurance plan, you need to check with your plan to determine if the plan will cover services provided by a trainee under supervision by a licensed psychologist. If so, upon request, we can provide the necessary documentation for you to submit claims for reimbursement to help cover the cost of our services.

  • How do I make a payment?

    Therapy Services

    Therapy fees are paid online with an automated payment system within 24 - 48 hours from date of service.

    Visa, Mastercard and Discover are accepted for client payments by clicking the Pay Now button.

    Psychological Evaluations

    Both the non-refundable processing fee, and the balance are paid online. Find payment details here.

  • What hours can I schedule a therapy appointment?

    Therapy appointments are scheduled from 8:00 am to 7:00 pm Mondays through Thursdays and 8:00 am to 3:30 pm on Fridays.

  • Where are you located?

    Enter the PAIS building at the North Entrance (not the Emory Child Study Center door). Take the North elevator on your left to the 5th floor and it will bring you directly to our waiting room, where you will check in at the front office.
  • What happens if I am not accepted as a client?

    A senior clinician will provide other resources for you to contact. 

  • What if I do not receive a return phone call?

    All phone calls are returned. If you do not receive a call back it is most likely because your voice mailbox is full, your voicemail box is not set up, or your phone does not accept calls from blocked numbers. Our intake clinicians are working remotely and use call blocking with their cell phones. You can change this in the settings section of your cell phone.

  • How do I receive a psychological evaluation for myself for my child?

    We provide psychological evaluations, beginning three times per year. The process for obtaining an evaluation requires completing the appropriate age Evaluation Application form and a brief phone intake with the senior clinician. Forms are posted online two months before each of the three semesters (spring, summer and fall). If no forms are posted online, then we are not currently accepting applicants. We receive more requests for testing than we have spaces for each semester. Availability of assessment services is limited by the training needs of our students, and decisions are not made on a first-come, first-served basis. 

  • Do schools and universities accept Psychological Evaluation Reports from the Psychological Center?

    Yes. A licensed clinical psychologist supervises and signs each psychological evaluation report. Schools and universities accept these evaluations for accommodations. 

  • When will I receive the final copy of the Psychological Evaluation Report?

    We test three times a year at the beginning of each semester. Final reports are typically received towards the end of the semester. If you need a report immediately, you will need to contact a private practice licensed psychologist.